On-prem deployment • Corporate theming • Turkish and English
Log calls and requests and watch SLA timers; run everything from CAPA to ISO 9001 documents and from equipment maintenance to field teams without spreadsheets, with the whole team on the same screen.
No customer logos, invented statistics or benchmarks we did not measure. We describe only what we ship.
It is installed on your own server; your data stays with your organization.
Notices, explicit consent and retention flows for personal data are part of the product.
Installation, updates and backups are handled by us.
The screens here are taken from the running application; we do not publish numbers we did not measure.
One integrated scope, from the service desk to quality management.
Run requests from one place and keep customer communication on record with email replies, attachments and internal notes.
Run corrective and preventive actions, change requests and requirements with approvals, revisions and a full audit trail.
Group work under projects, assign owners and due dates, and follow work linked to support tickets in one place.
Turn resolved tickets into articles, publish them in both languages and let customers solve issues themselves.
List and export ticket, work and quality data, and see open work and SLA state on the dashboard.
Connect to your existing systems with email accounts, webhooks and a general HTTP API.
Add quality, facility and field modules on top of the helpdesk. Every module can be switched on or off per licence plan; a disabled module does not appear in the menu.
Document control, internal audits, risks and opportunities, supplier evaluation, training and competence, calibration, management review and quality objectives in one place.
Model your stores and branches as a hierarchy, register equipment with QR labels and generate work orders from maintenance plans automatically.
Assign work to external service companies, manage their quotes and costs through approval flows and rate their performance.
Technicians run the day's visits from their phone; they keep working when the connection drops and records sync when it returns.
Collect requests from email, the portal and WhatsApp; get the right information first time with service catalogue forms and route it with rules.
Handle personal data requests with statutory deadline tracking, record consent, and let users sign in with their corporate accounts.
AI is not magic; it is a bounded assistant that works only as far as your organization explicitly allows.
The deployment, backup and audit requirements an enterprise install calls for.
The deployment package ships with rollback and backup scripts.
The installation adapts to your existing server and network environment; the cloud is not required.
All records are stored only on your own infrastructure.
Backup, restore and version-upgrade steps are defined as scripts.
Every write is recorded; records are retained and quality data is never deleted.
Changes are stored with the user, the time and the previous value.
Retention anonymizes or archives; it never destroys quality records.
Stored provider passwords are encrypted with AES-256-GCM.
Queries pass through the company filter; a customer user cannot see another company's records.
We begin with a short discovery and move to an install running on your data.
We discuss your needs, existing records and permission structure.
We install to suit your environment and enable backup and security settings.
We migrate your contact, company, ticket, CAPA, asset, vendor and ISO records with a dry run first.
We train your team and support you in live use.
It runs on your own server (on-prem) or in a hosted environment.
Ready-made Excel templates exist for contacts, companies, tickets, CAPA and actions, assets, vendors, the document register, the risk register, calibration instruments and certificates, training certificates and quality objectives; a dry run is performed before importing.
The interface and content work in Turkish and English.
Yes. Logo, colors, login screen and document headers can be defined per organization.
No. AI features are delivered off per organization; no AI call is made until you enable them.
Data is kept only on your own server; it is not moved to the cloud.
Certificates are issued by the certification body. ServiOara keeps your document, audit, risk, training, calibration and management review records orderly and traceable, which makes preparing for the audit easier.
Yes. Companies are modelled as parents and children; a brand manager sees tickets, equipment and maintenance status for every store, a store user sees only their own store. Reports group by region and store class.
Yes. Once your organisation's Meta WhatsApp Business account is connected, incoming messages are matched to the contact and added to a ticket, and replies are sent from the ticket screen. Until then the channel shows as "not configured".
Let us find a time that suits you and show the processes with your own data.
The form is the existing demo request form; submissions are used for that purpose only.
Ask about our product; I answer only from published content.
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